Policy

Privacy Policy

 

Return Window

You have 30 Days to return your order for a refund  

Non-refundable Cases

Lontek Sports accepts most returns within the 30-day return window, but we DO NOT accept returns for certain circumstances. Please carefully review the following scenarios in which you would not qualify for a refund: 

1. Products that have exceeded the 30-day return window.

2. Products damaged due to customer negligence (i.e. improper assembly or usage, obvious man-made damage, etc.).

3. Scratches or other minimal damage that do not affect the overall functioning of the product being discovered after the product has been partially or completely assembled.

4. Products taken out of original packaging without manufacture defects.

5. Products labeled “Non-refundable After Unpacking” in the description section of the product page.

Fees Assumed by You

1. For returns involving non-manufacturer defects, the following THREE fees will be assumed by you:

1.1 Return Postage

The cost of return postage differs based on the carrier. Please consult your preferred carrier for the approximate pricing.

1.2 Original Shipping Fee

  1.2.1 If free shipping was NOT included in your original order of the product(s) you are returning, we will deduct the shipping fee from your final refund total.

  1.2.2 If the product(s) in question being returned was bought with free shipping, a base shipping fee that was incurred by the company will be accounted for, resulting in a reduction of the overall refund. (For more information, please refer to Shipping Fee Reference List Table as shown below.). 

1.3 Restocking Fee

We will deduct a restocking fee of 15% of the product(s) value from the final refund amount. (Please note that if the product(s) being returned was originally purchased with Free Shipping, the product(s) value part will be the product(s) prices minus the shipping fee incurred by the company. )

*Shipping Fee Reference List Table

 

WEIGHT RANGE

 0-20 lbs 

 21-40 lbs 

 41-70 lbs 

 >=71 lbs 

SHIPPING FEE

   $19

   $29

   $39

   $49

 

 NOTE:

 

1. The weight refers to the one shown on the carrier's website.

2. For products shipped in multiple packages, the shipping fee will be the sum of the shipping fees of all separated packages together.

2. Returns that are typically categorized under “non-manufacturing defects” include but are not limited to:

2.1 Return(s) exclusively because of damage to the outer packaging.

2.2 Return(s) caused by duplicated orders.

2.3 Return(s) caused by cancellation request(s) sent after the order has been shipped.

2.4 Return(s) caused by inaccurate shipping address provided upon order placement.

2.5 Return(s) not based on the product having a manufacturer’s defect and simply due to the customer’s personal preference.

 

 Return Process

*Step One: Contact Us

Please contact Lontek Sports before returning the product(s) in question. For any returns that have been conducted without contacting us beforehand, we reserve the right to reject said returns and refuse to complete any services or accommodations associated with our Return Policy.

*Step Two: Send photos with details of the product issue included

For issues involving a manufacturing defect, if specific photos and details are provided we will be able to process a solution more quickly for you.

*Step Three: Notes after return approved

1. Returned product(s) MUST be packed in the same condition as received. Additionally, the product(s) MUST be returned in its original packaging. NOTE: We conduct thorough inspections of all returned products; any additional physical damage found that was not specified by the customer may result in the returned product(s) being disqualified from receiving refund or replacement.

2. Please keep the return tracking number you receive following mailing your product(s) to our address and promptly send it to us via email so we may offer you further assistance in the event of any unforeseen issues arising during the return transit process.

*Step Four: Refund & Replacement

1. Refund Period 

 1.1 For refunds that do not require the return any product(s), please refer to the table below to see how long it will take to process following receiving your refund notification email. 

 1.2 For refunds that require product(s) to be returned, we will process the refund within 5 working days after the returned product(s) is received. Please refer to the table below to see the approximate time it will take to process your refund following receiving our refund notification email.  

 

Payment Method

Refund Method

Refund Time (Once refund email is received)

Credit Card

Credit Card

3-5 business days

Checking Account

Checking Account

Up to 10 business days

Amazon.com Gift Card

Gift Card Balance

3-5 business days

Promotional Certificate

No Refund Issued

N/A

Credit Card & Amazon.com Gift Card

Credit Card , Gift Card Balance, or both

3-5 business days


 

2. Replacement Time (Note: Since the actual delivery time can be manipulated by many uncontrollable factors, if you have not received the replacement(s) by the appropriate time offered as listed in the given chart, please contact us promptly so we may offer a solution.)

 2.1 For orders involving direct replacement(s) that do not require products to be returned, we will process the shipment within 3 working days after you have received confirmation email of the replacement(s). Normal transportation time will be 3-5 working days from replacement(s) is shipped to be delivered.

 2.2 For orders involving replacement(s) that require product(s) to be returned, we will process the shipment within 5 working days after we receive the returned product(s). Normal transportation time for delivery will be 3-5 working days from the time the replacement(s) is shipped.